Help center and questions frequent
FAQ - Stores
If you have an online store and want to sell with us, this content may be helpful.
Tekeno is an international marketplace designed to connect U.S. e-commerce stores with Latino buyers worldwide. Our focus is on helping businesses expand globally by generating demand and managing logistics with no upfront costs, so you can buy quality products from small and medium-sized Latin brands directly from the U.S.
Tekeno was created to support Latin American stores in the U.S. that want to grow but lack the resources to generate international demand. We know that many Latin Americans want products from their countries or unique products from the U.S., but they can't always find a way to buy them. Tekeno breaks down that barrier and connects supply and demand easily and securely.
Tekeno repurposes social media content from Latinx retailers and runs advertising campaigns on TikTok, Facebook, and Instagram, targeting Latinx shoppers in international markets, to showcase unique products.
No. Tekeno operates on a commission model. Stores only pay when they make sales through the platform, ensuring a risk-free model.
Tekeno focuses primarily on Latin America and international markets where there is high demand for U.S. products among the Latino community.
Products that best represent Latin culture or are popular within the community, including fashion, beauty, supplements, handmade products, and more.
Crossborderly, the company behind Tekeno, manages all logistics, ensuring that international shipments are handled smoothly and securely. We handle customs, taxes, and duties so stores can focus solely on selling.
If shoppers prefer to shop directly online, Crossborderly will still manage logistics and shipping, ensuring they receive their purchase without any issues.
Tekeno is unique because it's designed "by Latinos, for Latinos." We want to support Latino stores by facilitating risk-free international expansion and connecting the global Latino community with authentic and unique products.
Tekeno provides comprehensive support to stores, from demand generation to product delivery. We also offer customer service in multiple languages, ensuring that Latin American shoppers feel understood and supported.
To start selling on Tekeno:
- Have Shopify (*).
- Install the Crossborderly app in your Shopify store.
- Select up to 10 products to publish on Tekeno.
… And that's it, you'll be expanding your brand to new markets.
FAQ - Buyers
If you're interested in purchasing and have any questions, this content may be helpful.
Tekeno is a marketplace designed to connect shoppers around the world with unique, quality products from stores in the U.S., especially those in the Latino community.
At Tekeno, you can explore products from different categories, purchase directly from the platform, and have them delivered to your doorstep, without any hassle or hidden charges.
Yes, Tekeno ships internationally to most countries, ensuring your products arrive safely at their destination.
Delivery time depends on the country you're shipping to, but Tekeno always offers fast and secure shipping options.
We accept international credit and debit cards, as well as other payment methods in your local currency, making international purchases easier.
No. All costs, including taxes and duties, are included in the final price of your purchase. What you see is what you pay, with no surprises or additional charges.
If there are any issues with your order, our multilingual support team is available to help and resolve them quickly.
Once your purchase is complete, you'll receive a tracking number that will allow you to monitor the status of your shipment until it reaches you.
Yes, Tekeno is 100% secure. All transactions are secure, and we only work with trusted sellers. We also ensure deliveries through Crossborderly logistics.
Tekeno simplifies the international purchasing process. We guarantee transparent pricing, hassle-free shipping, and support in your language, ensuring a stress-free shopping experience.
But since our mission is to support small shops in the US, if you want to buy directly from the store, you can find the link on the brand's website.