Purchase Protection TEKENO

Get a full refund if your item does not arrive, arrives damaged or is not as described

Purchase with SAFETY

TEKENO Purchase Protection Program

Get help easily if something goes wrong when you purchase from a small business. What items are eligible for the Purchase Protection Program...

  • Your order does not match the item descriptions or photos.
  • Your item arrived damaged.
  • The item did not arrive, arrived late, or was lost in transit.

Don't worry, We've got your back if anything goes wrong...

File a return

File a return

Select the items you wish to return on the "Your Orders" page and click the "Return/other help" button. Share the reason for your return so we can better assist you next time. Select the return method and click "Submit."

Print the return label

Print the return label

Click "Print" to print the return label and attach it to the outside of your return package. Simply mail the package at your nearest Post Office! The first return of EVERY order is free! Any item in its original condition is eligible for a full refund within 90 days of purchase. Send the package within 14 days of requesting the return.

Get a refund

Get a refund

If your order is eligible for TEKENO's Purchase Protection Program, you will receive a refund for your items. You can choose to receive the refund as TEKENO credit or to your original payment method. You will receive a confirmation when the refund is processed.

Don't worry, We've got your back if anything goes wrong...

File a return

File a return

Select the items you wish to return on the "Your Orders" page and click the "Return/other help" button. Share the reason for your return so we can better assist you next time. Select the return method and click "Submit."

Print the return label

Print the return label

Click "Print" to print the return label and attach it to the outside of your return package. Simply mail the package at your nearest Post Office! The first return of EVERY order is free! Any item in its original condition is eligible for a full refund within 90 days of purchase. Send the package within 14 days of requesting the return.

Get a refund

Get a refund

If your order is eligible for TEKENO's Purchase Protection Program, you will receive a refund for your items. You can choose to receive the refund as TEKENO credit or to your original payment method. You will receive a confirmation when the refund is processed.