1. Tekeno's Role

Tekeno is an e-commerce platform that operates under a dropshipping model, connecting shoppers with international suppliers. The products available on our site are supplied by third-party suppliers, and Tekeno acts as an intermediary between the supplier and the end consumer.

Although Tekeno does not directly create or control the content of the listed products, we are committed to respecting and protecting the intellectual property rights of all parties. We have a strict policy against selling products that infringe trademarks, copyrights, patents or other intellectual property rights recognized by law.

When we receive a valid infringement notice, we act diligently to remove or disable access to the reported content or product, in accordance with the applicable laws of the United States.

2. Types of Protected Intellectual Property

Copyright

Copyright protects original works of authorship, including texts, photographs, images, music, software and graphic designs. In the United States, protection arises automatically from the moment of creation, without the need for formal registration, although registration with the U.S. Copyright Office strengthens the owner's legal rights.

Trademark

A trademark protects words, phrases, logos or symbols that identify the source of a product or service. Tekeno does not allow the sale of counterfeit products or products that use registered trademarks without the owner's authorization.

Patents

Patents protect new, useful and non-obvious inventions. If a product listed on Tekeno is reported as infringing a valid patent registered in the U.S., we will proceed in accordance with this policy.

Image and Publicity Rights

Unauthorized commercial use of a person's name, image, voice or other identifiable traits is prohibited. Tekeno does not allow the sale of products that use a person's identity without their consent.

Industrial Designs

Industrial designs protect the aesthetic appearance of a product when it is new and original. Tekeno will evaluate reports related to registered designs in accordance with applicable laws.

3. How to Report an Infringement

If you are the owner of an intellectual property right, or an authorized representative, you can notify us by sending an email to info@tekeno.com with the subject: "Intellectual property infringement report".

Your notice must include:

1. Full name, company (if applicable), email address and phone number of the rights owner or their representative.
2. A clear description of the intellectual property right allegedly infringed (trademark, copyright, patent, etc.).
3. The exact URL of the product or listing on Tekeno that constitutes the alleged infringement.
4. If you are reporting a trademark or patent infringement: registration number and valid certificate.
5. If you are reporting a copyright or image rights infringement: a copy of or link to the original work, or a photograph of the image whose use is disputed.
6. A statement that the information provided is accurate and made in good faith, under penalty of perjury under applicable laws.

4. Tekeno's Actions Upon Receiving a Notice

Upon receiving a valid notice, Tekeno will take the following steps:

1. Review the notice to verify that it meets the requirements of this policy.
2. Remove or disable access to the allegedly infringing product or content.
3. Notify the related supplier of the action taken.
4. Reply to the complainant confirming the measures taken.

Tekeno assumes no responsibility for the content of products provided by third-party suppliers, but will act in good faith and with diligence on well-founded reports.

5. Supplier Counter-Notice

If the affected supplier believes the removal was a mistake, they may send us a counter-notice at info@tekeno.com including:

1. A clear explanation of why the product does not infringe the claimed right.
2. Documentation proving authenticity or authorization: invoices, licenses, distribution agreements or other equivalent documents (a simple email is not accepted as sufficient proof).

Tekeno will evaluate the counter-notice and, if found valid, may reinstate the product listing. All these actions are taken without admission of liability and with express reservation of all applicable legal rights.

6. Repeat Infringer Policy

Tekeno reserves the right to suspend or terminate the business relationship with suppliers who repeatedly infringe intellectual property rights, at our sole discretion and depending on the severity of the cases. This measure applies to any account we consider associated with or controlled by a repeat infringer.

7. Withdrawing a Notice

The rights owner or their representative may withdraw a previous notice by sending an email to info@tekeno.com stating:

• Name and contact information of the person who submitted the original report.
• The intellectual property right previously claimed to be infringed.
• The product or URL cited in the original complaint.

8. Contact for Notices

All notices related to intellectual property must be sent to the designated official channel:

9. Changes to This Policy

Tekeno reserves the right to update this policy at any time. Changes will take effect upon their publication on this site. We recommend that you review this page periodically to stay informed.