TEKENO | Términos y condiciones

Agreement to Our Legal Terms

We are Tekeno LLC, doing business as Tekeno (“Company,” “we,” “us,” “our”), a company registered in the State of Florida, United States, with headquarters at 2323 NW 82nd Ave, Ste 212, Miami, FL 33122, USA.

We operate the website https://tekeno.com (the “Site”), as well as related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by phone at (+1) 786-309-6026, by email at info@tekeno.com, or by mail to the address above.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Tekeno LLC, concerning your access to and use of the Services. By accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or by notifying you via legal@tekeno.com as stated in the notice. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA, FISMA). If your interactions would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the GLBA.

Intellectual Property Rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos (the “Marks”). Our Content and Marks are protected by copyright and trademark laws and treaties in the United States and around the world. The Content and Marks are provided “AS IS” for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the Prohibited Activities, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in these Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

If we grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content. We reserve all rights not expressly granted to you.

Your submissions and contributions

Submissions: By directly sending us questions, comments, suggestions, ideas, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submissions. We may use and disseminate such Submissions for any lawful purpose without acknowledgment or compensation.

Contributions: The Services may invite you to post or transmit content and materials (“Contributions”). Contributions may be viewable by other users and third-party websites. By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, reproduce, distribute, sell, publish, store, publicly perform, publicly display, reformat, translate, excerpt, prepare derivative works of, and exploit your Contributions (including your name, image, and voice) for any purpose, and to sublicense the foregoing rights.

You are responsible for your Submissions and Contributions and agree to reimburse us for losses arising from your breach of this section, any third-party intellectual property rights, or applicable law. We may remove or edit Contributions at any time. If you believe that any material available on or through the Services infringes your copyright, please see the DMCA Notice and Policy.

User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in your jurisdiction; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

User Registration

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account. We reserve the right to remove, reclaim, or change a username we consider inappropriate, obscene, or otherwise objectionable.

Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that such information will be accurate, complete, reliable, current, or error-free, and your electronic display may not accurately reflect actual colors and details. All products are subject to availability, we may discontinue products at any time, and prices are subject to change.

Purchases and Payment

We accept the following forms of payment:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update account and payment information (including email, payment method, and card expiration date). Sales tax will be added where required. All payments shall be in US dollars.

You agree to pay all charges at the prices in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for such amounts upon placing your order. For recurring charges, you consent to recurring billing until cancellation. We reserve the right to correct errors or mistakes in pricing, even after payment is requested or received, and to refuse or limit any order at our discretion.

Return/Refunds Policy

Returns and refunds are handled in accordance with our Return Policy. Customers may request a refund, store credit, or exchange within thirty (30) days from the date of delivery, provided items are unused, in original condition, and include original packaging and tags. Please refer to the Return Policy for details on eligibility, process, addresses by region, shipping, and refund timelines.

Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us. Without limitation, you agree not to: systematically retrieve data; defraud or mislead; circumvent security; disparage or harm us; harass others; misuse support; violate laws; engage in unauthorized framing/linking; upload malware or spam; engage in automated use of the system; remove proprietary notices; impersonate others; use passive data collection mechanisms without consent; interfere with the Services; harass or threaten our staff; bypass access measures; copy or adapt software; reverse engineer except as permitted by law; use scrapers or bots; use buying agents; make unauthorized use of the Services; compete with us using the Services; or advertise or sell goods/services without authorization.

User Generated Contributions

The Services may invite you to chat, contribute to, or participate in blogs, forums, or other functionality and to create or post content (“Contributions”). Contributions may be public and non-confidential. By creating or making Contributions available, you represent and warrant that you own or have rights to them; they do not infringe third-party rights; they are not false, unlawful, defamatory, obscene, harassing, or discriminatory; and they comply with applicable law. Any violation may result in suspension or termination.

Contribution License

By posting Contributions, you grant us the license described in Intellectual Property Rights. We do not assert ownership over your Contributions; you retain all rights not expressly granted to us. We may edit, re-categorize, pre-screen, or delete Contributions at our discretion and have no obligation to monitor Contributions.

Guidelines for Reviews

When posting a review, you must have firsthand experience; avoid profanity, discrimination, illegal references, and false or misleading statements; and not organize campaigns of reviews. We may accept, reject, or remove reviews at our sole discretion. By posting a review, you grant us a perpetual, worldwide, royalty-free, assignable, and sublicensable license to use the review content.

Social Media

The Services may allow you to link your account with third-party service providers (“Third-Party Accounts”). By doing so, you authorize us to access and store content from such accounts as permitted by their terms and your privacy settings. Your relationship with those providers is governed solely by your agreements with them.

Third-Party Websites and Content

The Services may contain links to third-party websites and content. We do not investigate, monitor, or endorse such websites or content and are not responsible for them, including their accuracy, reliability, or policies. Purchases through third-party websites are solely between you and the applicable third party.

Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations; (2) take appropriate legal action; (3) refuse, restrict, or disable access to any Contributions; (4) remove or disable files and content that are excessive in size or burdensome; and (5) manage the Services to protect our rights and ensure proper functioning.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please note the Services are hosted in the United States. If you access the Services from another region with different data laws, by continuing to use the Services you consent to transferring and processing your data in the United States.

A Spanish translation may be provided for convenience. In case of discrepancy, the English version governs.

Compliance with the European General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, your personal information is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

Legal basis for processing: We process your personal data only when we have a lawful basis to do so under Article 6 of the GDPR, including (a) when it is necessary for the performance of a contract with you, (b) when required by law, (c) with your consent, or (d) for our legitimate business interests, provided these do not override your fundamental rights and freedoms.

Data transfers outside the EEA/UK: Your information may be transferred to and processed in the United States, where our servers are located. We implement appropriate safeguards to ensure your data remains protected, including the use of Standard Contractual Clauses approved by the European Commission.

Your rights under GDPR: You have the right to request access to, correction, deletion, or restriction of your personal data, as well as the right to object to processing or request data portability. You also have the right to withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.

Data retention: We retain your personal information only for as long as necessary to fulfill the purposes described in our Privacy Policy, unless a longer retention period is required or permitted by law.

Contact for data protection: For GDPR inquiries or to exercise your data rights, please contact our Data Protection Officer at privacy@tekeno.com.

You also have the right to lodge a complaint with your local data protection authority. A list of supervisory authorities is available at this link.

Digital Millennium Copyright Act (DMCA) Notice and Policy

Notifications

If you believe material on or through the Services infringes your copyright, please notify our Designated Copyright Agent with a notice meeting 17 U.S.C. § 512(c)(3): (1) signature; (2) identification of the copyrighted work(s); (3) identification of infringing material and its location; (4) your contact information; (5) good-faith statement; and (6) statement under penalty of perjury of your authority.

Counter Notification

If your material was removed due to mistake or misidentification, you may submit a counter notification meeting DMCA requirements. We may restore the material unless we receive notice of a court action seeking to restrain you.

Designated Copyright Agent

Tekeno LLC
2323 NW 82nd Ave, Ste 212
Miami, FL 33122, United States
General Inquiries: support@tekeno.com
Legal Matters: legal@tekeno.com
Seller Support: seller-support@tekeno.com
Website: https://tekeno.com
Seller Support Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

Term and Termination

These Legal Terms remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING FOR BREACH OF THESE LEGAL TERMS OR OF ANY APPLICABLE LAW. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if acting on behalf of the third party. We reserve the right to pursue appropriate legal action.

Modifications and Interruptions

We reserve the right to change, modify, or remove contents of the Services at any time or for any reason at our sole discretion without notice, and we have no obligation to update any information. We will not be liable for any modification, price change, suspension, or discontinuance. We cannot guarantee the Services will be available at all times and are not liable for interruptions or errors.

Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Florida applicable to agreements made and to be entirely performed within the State of Florida, without regard to its conflict of law principles.

Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute related to these Legal Terms (“Dispute”), the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days after written notice from one party to the other.

Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (except as expressly provided below) will be finally resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA Consumer Rules. The arbitration may be conducted in person, through submission of documents, by phone, or online. The arbitration will take place in Miami-Dade County, Florida, unless otherwise required by applicable law. YOU UNDERSTAND THAT, WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Miami-Dade County, Florida, and the parties consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts. Any Dispute must be commenced within one (1) year after the cause of action arose.

Restrictions

Any arbitration shall be limited to the Dispute between the parties individually. To the fullest extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions

The following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) Disputes seeking to enforce or protect, or concerning the validity of, intellectual property rights; (b) Disputes related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) claims for injunctive relief.

Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions (including descriptions, pricing, and availability). We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time, without prior notice.

Disclaimer

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY LINKED WEBSITES, AND WE ASSUME NO LIABILITY FOR (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES; (3) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; (4) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (5) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED BY ANY THIRD PARTY; OR (6) ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE VIA THE SERVICES. WE DO NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED BY A THIRD PARTY THROUGH THE SERVICES OR ANY LINKED WEBSITE.

Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION.

Indemnification

You agree to defend, indemnify, and hold us harmless (including our subsidiaries, affiliates, officers, agents, partners, and employees) from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) breach of your representations and warranties; (5) violation of any third-party rights; or (6) any harmful act toward another user with whom you connected via the Services. We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate at your expense.

User Data

We will maintain certain data you transmit to the Services for the purpose of managing performance, as well as data relating to your use of the Services. Although we perform routine backups, you are solely responsible for your data. We have no liability for any loss or corruption of data, and you waive any right of action arising from such loss or corruption.

Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

California Users and Residents

If any complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

Miscellaneous

These Legal Terms and any policies or operating rules posted by us on or in respect to the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations at any time. We shall not be responsible for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of remaining provisions. No joint venture, partnership, employment, or agency relationship is created by these Legal Terms. You agree these Legal Terms will not be construed against us by virtue of having drafted them. You waive any and all defenses based on the electronic form of these Legal Terms and the lack of signing by the parties to execute these Legal Terms.

Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact:

Tekeno LLC
2323 NW 82nd Ave, Ste 212
Miami, FL 33122, United States

General Inquiries: support@tekeno.com
Legal Matters: legal@tekeno.com
Seller Support: seller-support@tekeno.com
Website: https://tekeno.com
Phone: (+1) 786-309-6026

© 2025 Tekeno LLC. All rights reserved.