Return Policy
RETURN POLICY
Last Updated: November 1, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please securely place the item in its original packaging and include your proof of purchase, then mail your return to the following address:
A return address will be provided based on the customer's country and region. This ensures efficient handling and processing of returns according to location.
Attn: Returns TEKENO
__________, __________
You may also use the pre-paid shipping label included in your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Damaged products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
IMPORTANT
- All returned items must pass a pre-approval inspection. This process ensures that products meet our return standards before a refund or exchange is issued.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: